Refund Policy

Our document clearing services involve coordination with various UAE government departments, free zones, and regulatory authorities. Due to the nature of these services, many fees are non‑refundable once processing has begun. By engaging our services, the client acknowledges and agrees to the terms outlined below.

• Service charges paid to our company for consultation, processing, typing, PRO services, or administrative support are non‑refundable once work has commenced.
• If the client requests cancellation before any processing or submission has started, a refund may be issued minus administrative charges.

• All government fees, immigration fees, labour fees, attestation fees, and other statutory charges are strictly non‑refundable, as these are paid directly to government entities.
• If an application is rejected by a government authority for reasons outside our control (e.g., eligibility issues, incomplete client information, legal restrictions), government fees cannot be refunded.

Refunds will not be issued in cases where:

• The client provides incorrect, incomplete, or misleading information.
• The client fails to provide required documents on time.
• Delays or rejections occur due to client non‑compliance with UAE regulations.
• The client changes their decision after the process has started.

We strive to complete all services promptly; however, processing times depend on government authorities.

• Delays caused by government departments do not qualify for refunds.
• We are not liable for delays due to public holidays, system outages, or regulatory changes.

To request a refund (where applicable):

• The client must submit a written request within 7 days of payment.
• Refunds, if approved, will be processed within 14–21 working days.
• Refunds will be issued using the original payment method, unless otherwise agreed.

No refunds will be provided for:

• Visa rejections due to security, medical, or legal reasons.
• Application withdrawals initiated by the client after submission.
• Services already completed or partially completed.
• Urgent or express service fees.

We reserve the right to update or modify this Refund Policy at any time to comply with UAE regulations or internal business requirements. The latest version will always apply.